At , we want you to love every purchase. If you're not fully satisfied with your item, we offer a 3-day exchange policy from the date of delivery.

Eligibility for Exchange

You may request an exchange if:

• The item is damaged, defective, or not as described.

• The request is made within 3 days of receiving the parcel.

• The item is unused, in its original packaging, and has all tags attached.

How to Request an Exchange

1. Contact us within 3 days of delivery on WhatsApp: 

2. Share your order details and clear photos of the item.

3. Our team will verify the issue and guide you through the next steps.

Important Notes

• Exchanges are subject to product availability.

• Exchange shipping charges may apply unless the item was received in damaged or incorrect condition.

• We currently do not offer refunds, only exchange or store credit.

Velbagio reserves the right to refuse exchange requests that do not meet the above criteria.

Thank you for shopping with  – your satisfaction means everything to us.